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At Icasia Studios we know that not every item will be the perfect fit, so we are happy to accept returns on any products that meets our return criteria. We will refund your item(s) if returned in the original packaging in a new and unused condition, unwashed, free of makeup, pet hairs, perfume, smoke, deodorant, fake tan and should have all original labels and tags attached.
When returning an item(s), please email [email protected] to confirm. Returns should be made by post within 14 days of receipt and the refund will be credited to your original payment method. Returns for refund are usually processed within 10 working days of receiving the item(s).
Please return all items to:
PO Box 400
Please allow 14 days from the date your parcel is received for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to confirm when your refund has been processed.
Please note return shipping costs are not covered by Icasia Studios and we do not offer exchanges. Please use your local post office and purchase suitable postage and tracking. You must obtain proof of postage just in case your order is lost on its way back to Icasia Studios.
To start your return, click HERE and download your returns form.